FREQUENTLY ASKED
QUESTIONS

How long does it take for my order to be processed and shipped?

Orders typically take 1-2 business days to process. Once processed, you can expect delivery based on your chosen shipping method.
What are the estimated shipping times for domestic orders?

For domestic orders, Ground Shipping takes 3-5 business days.
How can I track my package?

Once your order is shipped, you will receive tracking information. Please keep your tracking information, and if you have any concerns after 10 days, email us at service@sweetrosys.com.
What happens if my package is lost or stolen?

All Priority Mail packages are shipped with Signature Confirmation and Insurance up to $100. Report any lost or stolen packages directly to USPS or Route for insured packages.
What is your return policy?

Items must be returned within 7 days of receiving the package. Eligible items will be accepted for store credit only. Please ensure returned items are unopened, and in original packaging.
How long does it take to process a return?

Returned packages usually take 5-10 business days to process. Once processed, you'll receive store credit accessible through your Sweet Rosy account.
How do I initiate a return?

Please fill out our return form included in your package. If not included, include your name, email, phone number, order number, and address inside the package. Ensure the package is in original condition.